Customer Service Representative - Hiring Immediately

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Weekly Pay

Job Description:
We are Hiring Immediately for a Customer Service Representative position in an exciting warehouse facility!

Help customers with their questions about products and programs. Provide high quality support by phone, email, and other written communications.

• Schedule outbound and inbound shipments.


• Provide input and complete freight bills.


• Assist with the communications with carriers when issues arise.


• Make recommendations with regard to transportation, routing, carrier selection and assist to meet customer requirements.


• Prepare and review invoices, BL, AWB, HBL, MBL for accuracy.


• Prepares invoice, bill of ladings, AES and other freight related documentation for commercial freight invoices and for ocean & air cargo.


• Ensure all supporting documents are accurate, available and applicable to the customer order/shipment.


• Organize pick-up schedules as applicable for cargo.


• Request Bills of lading from shipping lines.


• Scan and upload invoices, shipping documentation, as part of company guidelines.


• Compile and submit accurate, regular and timely reports as requested.


• Provide customer statistics regarding shipments via email or through verbal transmission.


• Keep communication flowing with customer on a daily basis to ensure the highest customer service.


• Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer.


• Report and document any irregularities to Supervisor immediately.

Job Requirements:

• Ask about our Employee Rewards Program
• May be required to lift up to 25lbs
• May be required to perform repetitive motions
• Must have reliable transportation
• Must be able to work in a team environment

Additional Information:

• Ask about our Employee Rewards Program
• Benefits include medical insurance, dental insurance, vision insurance and life insurance
• Some positions may not require background check or drug test

Full-time, Part-time
$20.5/hr

Shifts Available:

• 1st Shift
• 2nd Shift
• 3rd Shift

HV23