Customer Service Representative - Hiring Immediately

Ellenwood

Customer Service Representative - Hiring Immediately

Location
Ellenwood, Georgia, 30294
Pay Rate
$20.5 USD / hourly

Apply Today, Work Today
Weekly Pay

Job Description:
We are Hiring Immediately for a Customer Service Representative position in an exciting warehouse facility!

Help customers with their questions about products and programs. Provide high quality support by phone, email, and other written communications.



  • Schedule outbound and inbound shipments.

  • Provide input and complete freight bills.

  • Assist with the communications with carriers when issues arise.

  • Make recommendations with regard to transportation, routing, carrier selection and assist to meet customer requirements.

  • Prepare and review invoices, BL, AWB, HBL, MBL for accuracy.

  • Prepares invoice, bill of ladings, AES and other freight related documentation for commercial freight invoices and for ocean & air cargo.

  • Ensure all supporting documents are accurate, available and applicable to the customer order/shipment.

  • Organize pick-up schedules as applicable for cargo.

  • Request Bills of lading from shipping lines.

  • Scan and upload invoices, shipping documentation, as part of company guidelines.

  • Compile and submit accurate, regular and timely reports as requested.

  • Provide customer statistics regarding shipments via email or through verbal transmission.

  • Keep communication flowing with customer on a daily basis to ensure the highest customer service.

  • Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer.

  • Report and document any irregularities to Supervisor immediately.

Job Requirements:

  • Ask about our Employee Rewards Program
  • May be required to lift up to 25lbs
  • May be required to perform repetitive motions
  • Must have reliable transportation
  • Must be able to work in a team environment

Additional Information:

  • Ask about our Employee Rewards Program
  • Benefits include medical insurance, dental insurance, vision insurance and life insurance
  • Some positions may not require background check or drug test

Full-time, Part-time
$20.5/hr

Shifts Available:

  • 1st Shift
  • 2nd Shift
  • 3rd Shift
For this or other positions in your area.

HV23

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