Customer Service Representative - Hiring Immediately

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Weekly Pay

Job Description:

Details:

• $40 per hour pay rate


• Full Time


• Contract


• Onsite in Brook Park, OH

What's in it for you?

• Health, Dental, Vision insurance offered


• 401k options


• Work with a great team!

Only considering candidates with the following:

• BS Engineering Degree or equivalent STEM Major


• Proficient Microsoft Office Skills


• Excellent Organization Skills


• Excellent Communication Skills


• Prior Wiring Harness Engineering Experience / Wiring Harness manufacturing knowledge/ Previous design harness experience


• Trouble shoot wiring harness problems


• Knowledge of wiring schematics


• Organized and self-sufficient professional


• Open to travel

Responsibilities:

• Provide suggestions / solution plan to internal functions for customer problem solving.


• Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling products in their processes.


• Work with the team to implement cost reduction initiatives where applicable.


• Establish and maintain oral and written communications with the appropriate Customer and Aptiv contacts / organizations


• Track Customer complaints (WFCC formal as well as Informal)


• Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement


• Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)


• Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback.


• Participate as part of the vehicle assembly plant Quality Team including fostering communication and building strong relationships with customer to improve customer satisfaction level.

Full-time, Part-time
$40.0/hr

HV23