Apply Today, Work Today Weekly PayJob Description: Job Duties:<ul> <li>Promptly answer inbound calls and engage with our customers exclusively over the phone while providing education on a wide range of employer sponsored retirement plans. No cold calls or sales.</li> <li>Effectively identify the needs of our customers and offer tailored solutions that comply with plan rules and regulatory requirements.</li> <li>Accurately process transactions such as withdrawals, loans, and contribution changes.</li> <li>Enhance the participant experience by assisting our customers with website/app navigation.</li> <li>Create a positive service experience by persistently seeking resolution.</li> <li>Provide solutions to assist clients with their accounts.</li></ul>Job Requirements:<ul> <li>Must be able to meet department call quality requirements.</li> <li>Consistent adherence to work schedule and punctuality required.</li> <li>You must provide a professional, safe, and dedicated work-from-home environment. This role requires 100% focus and engagement.</li> <li>Must have proven customer service and phone skills.</li> <li>Must have basic keyboarding skills.</li></ul>Work Schedule: Upon completion of training<ul> <li>Monday-Friday, 7:30 am 4:00 pm MT</li> <li>Possibility of mandatory overtime up to five hours per week following completion of training.</li></ul>To ensure you are set up for success during this period, you will be required to provide reliable high-speed internet with a wired connection (not Wi-Fi) as well as a place in your home to attend training and work without interruption. Other necessary computer equipment, a headset and training materials will be provided.Required Minimum Internet Specifications:<ul> <li>Minimum service level of 50Mbps download and 10Mbps upload to ensure the best</li> <li>voice quality.</li> <li>T-Mobile is not an authorized internet service provider.</li> <li>Associates are required to connect their computers directly to a modem or router using an Ethernet cable (no Wi-Fi) to ensure consistent voice quality.</li></ul> Full-time, Part-time $21.5/hrRemote23

Apply Now

Customer Service Representative - Hiring Immediately

Remote