IT Support - Customer Service

Job Description:

Now Hiring: IT Operations Support - Technical Customer Service

Location: Fort Worth, TX (Onsite)

Schedule: Monday-Friday | 8:30 AM - 4:30 PM

Pay: $28/hour

Are you passionate about helping others solve technical problems? We are looking for a skilled and customer-focused IT Operations Support Specialist to join our team in Fort Worth, TX. This onsite position supports day-to-day IT operations, ensuring employees and leadership receive reliable, high-quality technical assistance both in person and remotely.

What You'll Do:

• Deliver first-line technical support to users at all levels, including executives and leadership
• Respond to help desk requests quickly and professionally, providing clear and effective solutions
• Troubleshoot hardware, software, operating system, and connectivity issues
• Collaborate with IT team members to resolve issues and improve service delivery
• Maintain detailed records of support requests using ticketing systems (ServiceNow experience a plus)

What We're Looking For:

• Strong verbal and written communication skills - clear, professional, and articulate
• A proactive, customer-first mindset with a calm and supportive attitude
• Ability to work independently and thrive as part of a close-knit team
• General understanding of IT systems, hardware, and software troubleshooting
• Quick learner with strong critical thinking and problem-solving abilities
• Experience with ServiceNow or other help desk platforms is a plus

Join a company that values both technical skill and human connection. We empower our people to support our mission while fostering an environment of collaboration, growth, and service excellence.

Important: This is a fully onsite role. Candidates must be able to commute to our Fort Worth location five days per week.

$ 28.00/hr

HV23